All in all, frustrating experience so far. /r/Ebay Recently sold a piece of camera equipment, listed as used but otherwise as new. eBay money back guarantee I think. Eventually, eBay told me I would have to allow her to return it but she sent back a different bag that was not Dior. Nothing on this page says that this is an aftermarket controller. While ebay will allow for partial refunds, it is up the the seller whether or not they will grant this to you. Press question mark to learn the rest of the keyboard shortcuts. eBay explicitly said that there is NO WAY they can change the reason selected on a return.. even if they clearly put the wrong one. When I checked the refund it was from ebay themselves and CS have now told me it was a no fault refund. Cookies help us deliver our Services. The unofficial eBay subreddit. Nothing on this page says that this is an aftermarket controller. /r/Ebay By using our Services or clicking I agree, you agree to our use of cookies. Return shipping label credit for false “item not as described” claims. You may be asked to return the item to the seller to be eligible for a refund. It's my first post in this sub. I would also reach out to the seller before I opened a case. Sold a pretty expensive item (a computer audio interface). Will the buyer cover the costs to return it? Any suggestions? The unofficial eBay subreddit. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history, and reach out to your seller. Sold a pretty expensive item (a computer audio interface). Communicate with your trading partner to try to resolve the problem. xxbluedragonxx 27. I was wondering how I should handle this. Sellers are then left to submit 'proof' beyond that of the description and photos in the eBay listing. The buyer then tells me the 1st cd was scratched when it arrived and didn't work. On Monday delivery was tracked as delivered. This is certianly not a unique situation, but having bought and sold for over 15 years it is the first time it has happened to me. eBay "item not as described" scam, what do I do now? Total price was about £400. I am awaiting the seller to come back to me I said i didnt think a handling charge was very fair as the item is not as described, He will be taking £35 for the pleasure of me returning this unused item! However, in the description she stated everything was immaculate and only worn once or twice. 'Item not as described' What to do, what to do? I actually hardly used it but I'm moving country and figured it would lighten my load to sell it. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎12-03-2015 10:20 AM. The seller may dispute your complaint of damage and may not believe it to be damaged. I've started a topic about a week ago about a rare saturn game I sold on eBay. That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. Any photos? The inexperienced seller thinks that because they said it works in the listing (which it does) that they are following eBay policies. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Join × New Post Advanced Search. Ask your seller to send you a prepaid return shipping label. Sorry for the ramble. I know it worked when I sent it, I even covered myself by shipping with insurance up to £500, which actually cost more than I charged him for the shipping, which I told him. The game has 2 cds, with the first in an amazing state and fully working, and the second kinda ruined and not working. Essential Money; Credit Cards; Stoozing: Free Cash from Credit Cards; Credit … Within 15 mins I received notfication that I had been sent a refund. I had already done so, but contacted them to ask if I could de-register and the new owner could register with full warranty etc. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. it had a picture of the controller, but the important details were obscured, ill post a picture from the site in a minute, but the cable was bundled around the middle of the controller, obscuring details. I rang recently to challenge an item not as described case. I am a new buyer to Ebay, and I was not aware that if my item gets to me not as described that I will have to pay for return shipping; I guess that I've dealt with Amazon so long that I assumed a company would stand by a customer who is getting ripped off. After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). I contacted the seller and he ignored me for more than one week and then asked me if I had returned the item, which I didn´t. No postage label. I got a small item off ebay (commercial seller buy now) and it’s arrived faulty. But I'm at an impasse. The seller has accepted return but has only provided a return address. Help for sellers and buyers! Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. Item descriptions must be in the primary language of the eBay site where the item is listed; Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. I just hope that my first purchase I made yesterday doesn't fall into the "rip-off" category. If you see an item that shouldn't be listed on … You would be responsible for return shipping costs and would be required to use a shipping service that can be tracked online. Posted 12th Dec 2020. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. With this in mind I bid quite high for them and won. If the page doesn’t say it’s aftermarket, what did it say? Press J to jump to the feed. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. A seller can send a brand new in the package item and a buyer can use it, make no complaint of any sort, decide they don't like it, damage it, and open a case. If an eBay item is significantly not as described, you can report the problem in either the eBay Resolution Center or the PayPal Resolution Center . I want a first party controller but I realize that this could be my mistake as well, so my question is this: Can/Should i open a dispute, of item not-as-described? It covers purchases paid with PayPal and most other electronic payment methods. Obviously PayPal are holding the funds. In this video I go over the steps I took to win the eBay "Item not as described" scam from a SELLER PERSPECTIVE! The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. If you pay for the return shipping, the seller won't be obligated to reimburse you. If the description said "manufactured by microsoft", and if the controller was not an official Microsoft item, you have a case. Item Not As Described - Seller Refusing Return or Refund. Yeah did that! this one says its "manufactured by microsoft"). I'm already out of pocket. They are eligible for a shipping label credit for false “item not as described” claims, and they can protect themselves by deducting up to 50% from refunds for decreased value on used or damaged returns. Turn on suggestions. Nothing on this page says that this is an aftermarket controller. I wanted a first-party xbox 360 wired controller for pc gaming. For returning an item not as described, the seller's responsible for both the return shipping cost and fully refunding you, including the original shipping cost. By using our Services or clicking I agree, you agree to our use of cookies. Item not as described Aug 6, 2013 7:12:11 PM. Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! New comments cannot be posted and votes cannot be cast. Return postage? If you've sold on ebay long enough you've had this happen. If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! I'm kind of bummed. Talk to the seller . If it’s a counterfeit then yes you should ask for return or open a case. A buyer insists the item was not as described in order to force a return. I described like that, and sold it. Tell him to return for a full refund. I get it and it's aftermarket. I sent an item back as not described. 1. They responded that was fine and I saved the email conversation with the very helpful support staff. Most problems can be solved by direct communication between buyers and sellers. If eBay agree the item wasn't as described, the seller refunds item cost, original postage cost and seller has to pay return postage costs for the item if they want it sent back. New comments cannot be posted and votes cannot be cast. I've opened a case against a seller for an item being not as described. Join × New Post Advanced Search. Hi guys, I bought an item and it was not at all what shown in the picture. Help for sellers and buyers! Lastly in order to receive support for the device, you have to register it with the manufacturer. The auction described the jacket as being made in Italy, but when I got the jacket, the label stated the jacket is made in China. Currently a buyer can wait until the 30th day to claim 'item not as described'. Here are a few examples of when to report an item: It infringes on someone else's copyright; It's prohibited for sale on eBay; This isn't an exhaustive list – you'll find all the rules about what's allowed on the site in our listing policies. eBay. I recently purchased an item that was not as described in the listing. He received the item and immediately opened a dispute with PayPal claiming the interface doesn't work but would accept a 'partial refund' for the full amount (!???!!). You're right. I bought a bundle of maternity clothes that she listed as BNWT, in fact only 2 items were and the rest were used. No partial refunds. Hi, I recently purchased a winter coat from eBay which was described as 'worn once, originally cost £99.' Cookies help us deliver our Services. Many sellers go through this with people who buy items and want more bang for the buck so they request partial refunds. 'M moving country and figured it would lighten my load to sell it the. 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